Refund policy
Thank you for shopping at Astaraia.
We hope you love your purchase. If for any reason you're not completely satisfied, we're here to help.
To request a return, please contact our Customer Support team at support@astaraia.com with your order number, the item(s) you wish to return, and the reason for your return. We will guide you through the return process.
1. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must be:
- Unworn, unwashed, and undamaged.
- In their original condition with all original tags attached.
- Accompanied by proof of purchase (such as your order confirmation or receipt).
Items that show signs of wear, washing, alteration, or damage may not be eligible for a refund. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Final Sale or Clearance items.
- Items returned without prior authorization from our Customer Support team.
- Items that have been worn, washed, altered, damaged, or are missing original tags.
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery and include clear photos of the issue. We will review your request and provide an appropriate solution.
3. How to Start a Return
To request a return, please email: support@astaraia.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
Once your return request has been approved, we will provide detailed return instructions, including the return address.
Please do not send any items back without prior authorization, as unauthorized returns may not be accepted.
4. Exchanges
We do not offer direct exchanges.
If you would like a different size, color, or style, we recommend returning your eligible item for a refund and placing a new order.
5. Refunds
Once your returned item(s) have been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is the result of our error (such as receiving a defective, damaged, or incorrect item).
6. Important Notes
- Please do not return items to the address shown on your original package.
- The return address will be provided after your return request has been approved.
- Please ensure that all returned items match your approved return request.
- Items returned without authorization may not be accepted.
If you have any questions regarding your return, please contact us at:
support@astaraia.com
Thank you for choosing Astaraia.